Refund policy

Returns

We run a 14-day return policy, which suggests that after receiving item ordered, there is a 14-day period to request a return of the item 

A customer could only be eligible for a return, if the item is found to be in the same condition that he/she received it, unworn, unused, with tags and in its original packaging. 

It must be noted , that proof of purchase or payment receipt is an additional requirement. 

To initiate a return process, kindly contact us at hello@amargaret.com If a return request is approved, a return shipping label, as well as instructions on the process and place to send the package, would be provided to the client. Items cannot be sent back to us without  a request , if a customer does so, the item in question would not be accepted, as there is a procedure to start a return request.

You can always contact us for any return question at hello@amargaret.com

Damages and issues

Kindly inspect your order upon receiving it and contact us within 48 hours should a defect or damage be noticed or a case of wrong item be realised, so that we can evaluate the issue and resolve it as soon as possible.

Exceptions / non-returnable items

We do not accept returns or offer store credits on custom tailored pieces and sale items.

Exchanges

We currently do not offer exchanges. For the best experience, we recommend returning the item and placing a new order.

Refunds 

We do not offer refunds, however, store credit is provided for returned items.

Please remember, the customer bears the shipping fees incurred to return an item. This amount is deducted from the cost of the item.